The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • Revised shipping schedule:

    All orders placed Wednesday 2/12 through Monday 2/17 will ship after the Monday Postal Holiday, either Tuesday 2/18 or Wednesday 2/19 per weather and normal Terms and Conditions.

    (This message posted on 2/11.)

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    Questions? Contact Us, here!

    While pictures typically represent the adult version of a species, most items for sale are shipped as nymphs, spiderlings, or various other immature stages of the available species with plenty of life to go. Sizes are noted on the website where applicable. Some care sheets are available here.

    By ordering through this website you agree to our Shipping & Delivery Terms, below.

    Each customer is required to put a little checkmark in the box as they are going through checkout which states their agreement that they have read this Terms and Conditions page, especially with respect to live arrival guarantees.

    We accept all major credit cards and PayPal.

    Finally, please respect our choice to maintain product listings as visible on the shopping cart, even while they are out of stock. We leave out of stock products up as a service to our customers who may not even realize that some things are seasonal and worth waiting for (and knowing there is a place to get them someday). We take great pride in making the impossible possible, with respect to native species.

  • Shipping & Delivery
  • Revised shipping schedule:

    All orders placed Wednesday 2/12 through Monday 2/17 will ship after the Monday Postal Holiday, either Tuesday 2/18 or Wednesday 2/19 per weather and normal Terms and Conditions.

    (This message posted on 2/11.)

    You're considering buying a live animal and having it shipped in a box. READ ALL OF THIS!!! Yeah, I know it's obnoxiously long but this protects the animals and you and me. You will be required to check a little box as you go through checkout that states that you have read and agreed to ALL of this fine print, so you might as well grab yourself a tasty little beverage, kick back and read the science I have made of getting your order to you in pristine condition. ships merchandise to locations within the United States ONLY, excluding Hawaii and Puerto Rico. We accept all major credit cards and PayPal.

    Shipping Schedule:

    Live orders ship Monday through Thursday, on the business day FOLLOWING placement. So, all orders placed Thursday-Sunday will ship on Monday OR Tuesday, based on the best window of weather. If you have special requests, please ask. US Holidays and Postal Holidays may affect shipping days.

    USPS  Live Guarantee Express Mail at $27 is recommend for all shipments containing living items and required for our live guarantee on most items shipped through this site. Your signature on the FIRST delivery attempt validates our live guarantee. It keeps the bugs from cooking in a mailbox or the back of a postal vehicle all day if you missed the delivery. If you want us to have the package held at your post office for pick up, that’s always the best option for the bugs regardless of weather. We’ll print a special label for you. Simply put this request in the notes/instructions field during the checkout process.

    Please note that Express Mail is a 1 to 2 day service and that we ship the “business day” following order placement. Some ZIP Codes deliver 2 days after we ship.

    Don't write notes in PayPal. We won't see them. We provide free ice packs or heat packs, as necessitated.

    USPS Priority Mail (a 2 to 3 day service). $13 shipping

    We ship substrates and cages and dead insect collections by slower priority mail. Desert beetles, mantises and cockroaches are live guaranteed with Priority Mail ONLY if your temps fall between 33 and 83 degrees, including the overnight low the night before delivery. No other animals are live guaranteed with this cheaper/slower service in any weather. We are not responsible for weather changes. When in doubt, choose Express Mail. A signature is not required on arrival for Priority Mail, increasing risk and exposure. We only ship non-West Coast priority mail orders M-W. Questions? Please ask!

    You may contact us with your ZIP Code for consideration for cheaper priority mail on other living items if you live in a mild weather area but if your weather is over 83 degrees or below 32 degrees, please don’t. Use Express! If you live in the Portland/Salem/Vancouver areas you may always use this Priority Mail for all orders.

    Tracking #’s and More are sent via email automatically after we ship (usually by 6 PM, Pacific Time). Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. You know you ordered LIVING material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately! Don't depend on the post office to call you even if you request that they do. You are given as much information as you need to responsibly watch the progress and delivery of your living shipment.

    2020 Postal Holidays- shipments on or around these days may be affected.

    Wednesday, January 1 (New Years Day)
    Monday, January 20 (Martin Luther King Jr. Day)
    Monday, February 17 (President’s Day)
    Monday, May 25 (Memorial Day)
    Friday, July 3 (Independence Day*)
    Monday, September 7 (Labor Day)
    Monday, October 12 (Columbus Day)
    Wednesday, November 11 (Veterans Day)
    Thursday, November 26 (Thanksgiving Day)
    Friday, December 25 (Christmas Day)


    DOA's (Dead on Arrival)

    DOA’s are very rare. Don’t write us if you missed signing for the box on the first delivery attempt. Write us ONLY ON THE DAY OF DELIVERY if there is DOA or health concern. Send a photo of the dead specimen. Replacements or credit and sometimes refund will be issued at our discretion. We ship lots of bugs for lots of years now. Our reviews across the forums and boards are stellar. Accidents do happen, but our shipping methods, curiously efficient, are tried and true. Please watch the funny video at the following link if you want a better understanding of why shipping can be perilous to live animals: Video: Rough Handling.

  • International
  • We do not import or export. Sorry, but US sales only! Please do not contact us with requests to ship to anywhere outside the USA. For customers in countries outside the USA I highly recommend!