Have questions about shipping costs and shipping days? Please review the Terms and Conditions page linked at the top and bottom of each page of this site. You're ordering live animals. Please read the Terms and Conditions BEFORE you order!

When you write us, please include your ZIP Code so we can check your weather as we reply.

Head's up! Thursday, Friday, Saturday and Sunday orders ship on Mondays OR Tuesdays, per the best window of weather. All other orders ship the business day following order placement per the Terms and conditions schedule, and so a Tuesday order ships Wednesday, etc. Priority mail orders do not ship on Thursday-Sunday. Faster Express mail ships Monday through Thursday.

Upon ordering, each customer receives an order confirmation email. Then, after we ship, we send a "shipped" email with a tracking number. If you didn't get these check your spam/junk folder, first. And please consider the email address you ordered with (a PayPal email address, perhaps?).

We have never taken phone calls and don't make them. I work about 15+ hours all 7 days of the week, and collect bugs often until 3 or 4 AM (for our other #1 on Google website at deadinsects.net). Time zone issues, home/family-business conflicts, etc. I don't want my phone ringing when the East Coast gets up and I've just gone to bed. Do we lose a little business for not taking calls? Sure. But the real cost of not taking phone calls? Priceless! And consider the fact that you'll hit send on your email to us faster than you'd get to talk to me anyway. If I took phone calls I'd be rambling on about bugs with the prior caller for an hour EVERY time!

Follow Us on Instagram where we have tons of fun posting new bug videos every day. EVERY DAY!

@bugsincyberspace

 

You're shopping online. To contact us, use the form below or send an email to peter@bugsincyberspace.com just like people have been doing since I started this website in 1997.

-Peter Clausen

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