The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Consumer Agreement
  • Wanna be "in the know?" Click Follow us on Instagram. We post fresh photo and video content on a daily basis, and do contests for free bug giveaways!

    Questions? Contact Us, here!

    While pictures typically represent the adult version of a species, most items for sale are shipped as nymphs, spiderlings, or various other immature stages of the available species with plenty of life to go. Sizes are noted on the website where applicable. Some care sheets are available here.

    By ordering through this website you agree to our Shipping & Delivery Terms, below.

    Each customer is required to put a little checkmark in the box as they are going through checkout which states their agreement that they have read this Terms and Conditions page, especially with respect to live arrival guarantees.

    A $12 minimum order is required. We accept all major credit cards and PayPal.

    Finally, please respect our choice to maintain product listings as visible on the shopping cart, even while they are out of stock. We leave out of stock products up as a service to our customers who may not even realize that some things are seasonal and worth waiting for (and knowing there is a place to get them someday). We take great pride in making the impossible possible, with respect to native species.

  • Shipping & Delivery
  • ships merchandise from Sherwood, Oregon to locations within the United States ONLY, excluding Hawaii and Puerto Rico.

    Shipping Schedule:

    Live orders ship Monday through Thursday, on the business day FOLLOWING placement (Midnight 12 AM is the cutoff and that's Pacific Time since we are in Oregon). So, all orders placed Thursday-Sunday will ship on Monday OR Tuesday, based on the best window of weather. If you have special requests, please ask. US Holidays and Postal Holidays may affect shipping days.

    Express Mail for Live Shipments at $27 is required for all shipments containing living items. Your signature on the FIRST delivery attempt validates our live guarantee. It keeps the bugs from cooking or freezing in a mailbox or the back of a postal vehicle all day if you missed the delivery. If you want us to have the package held at your post office for pick up, that’s always the best option for the bugs. We’ll print a special label for you. Simply put this request in the notes/instructions field during the checkout process.

    Please note that Express Mail is a 1 to 2 day service and that we ship the “business day” following order placement. Some ZIP Codes deliver 2 days after we ship.

    Don't write notes in PayPal. We won't see them. We provide free ice packs or heat packs, as necessitated.

    Non-living Items Priority Mail (a 2 to 3 day service):

    Live bugs should NOT be ordered with "non-living items priority mail". This service costs $12. There is NO live guarantee for bugs ordered with priority mail. We ship substrates and cages and dead insect collections by priority mail. A signature is not required on arrival. Orders placed for live bugs will be cancelled if this service is chosen during checkout and your weather is hot or cold. Again, we do not guarantee bugs to arrive alive with this slower shipping service.

    You may contact us with your ZIP Code for consideration for cheaper priority mail on living items but if your weather is over 83 degrees, please don’t. Use Express!

    Tracking #’s are sent via email automatically after we ship (after the post office closes, by 6 PM, Pacific Time). Check your spam/junk folder. You know our shipping days. We will not be held responsible for you not receiving your tracking number and missing your delivery. You know you ordered living material. If you don’t see your tracking number when you think you should and based on our shipping schedule, write us immediately!

    DOA's (Dead on Arrival)

    DOA’s are very rare. Don’t write us if you missed signing for the box on the first delivery attempt. Do write us ON THE DAY OF DELIVERY if there is a problem. Send a photo of the dead specimen. Replacements or credit and sometimes refund will be issued at our discretion. We may ask you to ship the dead specimen back to us. We ship lots of bugs for lots of years now. Our reviews across the forums and boards are stellar. Accidents do happen, but our shipping methods, while curiously efficient, are tried and true. Please watch the funny video at the following link if you want a better understanding of why shipping can be perilous to live animals: Video: Rough Handling.

  • International
  • We do not import or export. Sorry, but US sales only! Please do not contact us with requests to ship to anywhere outside the USA.